We want you to absolutely love what you receive! Since each item is custom-made just for you, we don’t offer traditional returns. So all sales are final.

Before you finalize your purchase, please take a moment to check the size chart on each product page to ensure your item fits just right. If you realize you need to make a change after placing your order, contact our customer service team right away. While we can’t promise changes or cancellations once your order is in progress, we’ll do our very best to help you out.

Here’s what you need to know about exchanges:

• Damaged in transit.
• Incorrect item delivered.
• Item is defective or misprinted.

If you receive an item that falls into one of these categories, please get in touch with us within 14 days of receiving your order. To speed things up, include photos of the item and a brief description of the issue.

Please do not return an item before you have spoken with a member of our customer services.

Just a friendly reminder: We can’t process exchanges or returns for items that have been washed, worn, or have had a ‘friendly visit’ from your cat, dog, horse, goat, parrot, or any other furry or feathered companion. Also, if your garment has been ‘seasoned’ with ketchup, oil, or has had an encounter with something sharp, it’s a no-go for returns. Trust us, we’ve seen it all!

Shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer.

Changed your mind or need to update your address? No worries! If your order hasn’t been processed or shipped yet, we’ll do our best to make the necessary adjustments. Just contact our customer service as soon as possible.

We’re here for you! If you have any questions or need support regarding exchanges or refunds, don’t hesitate to reach out to us at customerservice@bonetoprint.com. Our goal is to ensure you have a fantastic experience with us.